Subscriptions

If you're an avid sock knitter you can subscribe and receive 100g of surprise sock yarn each month or every 2 months for 15% less than ordering individually. There will be the same free sock pattern and tips in your first delivery but after that I'll include a different pattern each month - it might not always be for socks but it will always use sock yarn. There will also be some little surprises included in your 3rd, 6th and 9th boxes. If you're still knitting away after 12 months then the discount goes up to 20% Of course, you can stop your subscription any time you like.

Just add the subscription to your basket and checkout as normal - the recurring payment will be set up automatically and you'll receive your first parcel early next month.

• When will the parcel arrive? I send out subscription parcels during the first week of each month. Your first parcel will arrive in the month following your initial order date. For example - place an order on the 31st March and the first delivery will be with you early April but place your order on 3rd April and it'll arrive during May
• How much will postage be?The postage on each subscription parcel will be £4, that's how much it costs me to send the parcel. You can add as much as you like to that parcel, just use the code 'ADDTOSOCK' when you check out throughout the month any orders. You can also have as many subscriptions as you like in that parcel - 2 balls every 2 months will be less postage than 1 ball each month!

• Can I add other orders to the parcel? Of course! I'm happy to combine any orders you place during the preceding month (2 months if you opt for delivery every 2 months) to the parcel so you save on postage. Just use the code 'ADDTOMYSOCK' when you check out. For example - any orders you place during March (and use the discount code) will be combined with your April delivery (unless you are on a two month plan, in which case it could be May)

• Can I order other items alongside a subscription? Yes - I'll send those straight away and your subscription will arrive early next month

• Can I return yarn I don't like? If, once your parcel has arrived, you don't like the yarn I've picked for you you are welcome to return it, just let me know and I'll send you a postage label (you will be responsible for the cost of return postage unless the yarn is damaged or faulty).

 Cancellation Policy
Some items in our store may be offered to you as a subscription, a pre-order or try before you buy. This cancellation policy lays out how you can change or cancel these kinds of purchases.
Subscriptions
When you purchase a subscription you'll receive repeat deliveries. These are based on the subscription duration and frequency that you select.
Your payment details will be stored securely and you'll be charged for each of these deliveries, unless you choose to pay in advance.
Some subscriptions may auto-renew at the end of their duration. If you don't want to renew a subscription you can cancel it.
If you want to cancel or change your subscription, you can do it at any time. Your order confirmation emails have links to your order. You can manage your subscription from there.
See our returns policy for more details on returns and refunds.
Pre-orders
When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We may collect no payment or a partial deposit at checkout, store your payment method, then fulfill and charge the full or remaining payment at a future date.
You can cancel a partially paid pre-order order that has not yet been fulfilled. If the order has been fulfilled, then you can't cancel the order, but you can request a full or partial refund. See our returns policy for more details on returns and refunds.
Try before you buy
When you purchase a try before you buy item, we authorize your payment method before fulfilling the order. You will have a certain amount of time to decide if you want to keep the item. Once the time period has passed, if you have not returned the item, we will charge your payment method for the full amount.